Returns Policy

WHAT can be returned?

All stocked items from Baccara Geva (Australia) Pty Ltd must be returned in resellable condition. Returns on faulty goods, or goods that do not match the description provided will be honoured.

WHEN do items need to be returned by?

Items must be returned within 30 days from the date of purchase. A restocking fee of 25% of the original purchase price will apply for assemblies, special order items, customized items, items on backorder, change of mind, or items ordered incorrectly, to cover parts and labor. After this period, items may be refused for return or a restocking fee may apply.

HOW to return an item?

Please visit the following link and submit your return request. We’ll review it and get back to you within 2 business day. Any item returned without approval will not be honoured for refund.

Return / Exchange Authorisation Form

SHIPPING for returns?

All postage costs involved in returning to Baccara Geva (Australia) and shipping replacement products are the responsibility of the customer except in the case of items received damaged or faulty

CREDIT for returns?

Customers will be credited to the same method they used to purchase the original goods. Please note shipping fee are not refundable, except in the case of items received damaged or faulty

Instore return option?

Instore returns are accepted during normal business hours.

Packing materials?

Please return in original packing. Different outer boxes/satchels are okay to use.